As an organization engaged in commercial activities, we are committed to complying with the Personal Information Protection and Electronic Documents Act Canada, and with any other Canadian privacy laws applicable to our operations.
Collection and Use of Personal Information
This section explains the purposes for which Jetsitters collects personal information
● Account Creation:
We collect your name, phone number, email address, recurring booking details, a password of your selection, the date and time of account creation and the IP address of the device used for account creation. We use this information to administer your account, to enable your access to the Jetsitters Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third- party social media network, including Facebook and Google+ ("Social Media"). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the Jetsitters Platform.
● Social Media:
We may offer you the opportunity to otherwise engage with Jetsitters or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.
● Creating a booking:
We collect information relating to any bookings you make on the Jetsitters Platform, including the IP address of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems other than the first four and last four digits of the credit card number.
We collect the physical address to which you have requested a service. We use this information to complete your booking, and to allow you to select previously entered addresses for future bookings.
● Gift Cards:
When you purchase a gift card for use on the Jetsitters Platform, we collect your payment card information (including payment card number, security code, expiration date, cardholder name and billing address) using the secure services of our payment processors for the purposes of processing your payment. We also collect the gift card recipient’s email address and any information contained in the message to the recipient. We use this information to deliver and manage the gift card.
● Booking History:
We may collect your booking history including the date, time, cost, booking type (babysitting or petsitting etc), physical address and instructions, method of purchase, and booking details, including personal information related to your children and pets. We use this information to ensure that we provide you with the most qualified caregiver and for use in the event of an emergency.
● Marketing and Other Communications:
This section explains when we may contact you for marketing purposes or to inform you about important changes or other developments to the Jetsitters Platform, products, services or your account
You agree that we may use your personal information to let you know about our other events, products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by telephone, SMS/MMS and email and if you use our mobile application, via push notification. It is always your choice whether to receive or to continue receiving such marketing materials and updates from Jetsitters. We will not send you any direct marketing communications unless you have separately consented to receive such communications or such consent has been deemed to have been given under applicable law. If you no longer wish to receive direct marketing communications, you can opt-out using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by replying with the word "STOP" to an SMS/MMS or by following other provided instructions). To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission for the Jetsitters app. If you switch off in-app push notifications, you will no longer receive updates on your orders via push.
● Sitter and Services Reviews:
We may offer you the opportunity to submit a review of sitters and/or services on the Jetsitters Platform. When your review is published, the results may be made available to sitters in appropriate circumstances. You also consent to us using such reviews in any marketing or advertising materials.
The referral, "refer a friend" and other similar features on the Jetsitters Platform permit you to send an email to other individuals that may be interested in Jetsitters. This feature may require you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.
● Employment Opportunities:
In connection with a job application or related inquiry, you may provide us with personal information including a resume, cover letter, or similar employment-related materials. This information will be used for the purposes of processing and responding to your application for current and future career opportunities, and to manage any ongoing working relationship.
● Become a Sitter:
You may apply to become an independently contracted sitter by providing us with personal information such as your name, contact information, identification documents, proof of work eligibility, banking information as well as other contractor-related materials that we require from you. We use this information for the purpose of processing and responding to your application, and to manage any ongoing contractor relationship.
● Surveys and Customer Research:
From time to time, Jetsitters may offer you the opportunity to participate in one of our surveys or other customer research, or to provide feedback regarding your order. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.
● Contests and Promotions:
When you enter a contest or participate in a promotion, Jetsitters may collect your name, address, phone number, email address, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.
● Apply to Become a Partner:
You may apply to become a partner on the Jetsitters Platform by providing us with your name, phone number, email address, physical address as well as other vendor materials. In most instances, this information would be considered business contact information rather than personal information. We use this information for the purpose of processing and responding to your application, and to manage any ongoing vendor relationship.
● Contact Us:
When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.
Information We Collect Automatically
This section explains the information we collect automatically from your browser when you visit the Jetsitters Platform
We and our third-party service providers, including Google Analytics, collect, process, store and analyze information obtained from your browser when you visit the Jetsitters Platform, including IP address, your location when the Jetsitters mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits and pages viewed. We also use "cookies" or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the Jetsitters Platform. We use this information to help us understand how visitors engage with the Jetsitters Platform and to improve our visitors’ experience.
A cookie is a tiny element of data that the Jetsitters Platform can send to your browser, which may then be stored on your web browser or mobile device so we can recognize you when you return. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences
You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection by visiting the Google Analytics website.
This section explains how Jetsitters uses Interest-Based Advertising to show you ads targeted to your interests, and how you may opt out of Interest-Based Advertising
To learn more about Interest-Based Advertising, or to opt out of online interest-based advertising from a list of companies participating in the Digital Advertising Alliance of Canada at any time, visit
To learn more about Interest-Based Advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at
On your mobile device, you may also have a “Limit Ad Tracking” setting (in iOS devices) or a setting to “Opt-out of Interest-Based Ads” (on Android), which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
Please be aware that, even if you opt out of interest-based advertising, you may continue to receive ads from us, but they will not be served using interest-based information about you. Also, to successfully opt out, you must have cookies enabled in your web browser. If your browser is configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser, your opt-out instruction may not, or may no longer, be effective. Your opt-out selections only apply to the web browser you use so you must opt out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt out again.
We may also use services provided by third-party platforms (such as Social Media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt out of the use of your information for such purposes, please contact us at firstname.lastname@example.org.
We may use Social Media, or other third parties, to serve Custom Audience Ads on their platforms. You may be able to set your preferences for advertisements through your account settings on the platforms.
Disclosure of Personal Information
This section explains under what circumstances personal information may be disclosed by Jetsitters
The personal information you provide to us will be held on our servers which may be in Canada, the United States, Australia, Netherlands, and Australia. In addition, your personal information may be accessed by or given to our staff working outside Canada and/or to third parties who act for us for the purposes set out in this policy or for other purposes notified to you. For example, we may send personal information outside of Canada for processing and storage by other companies by their service providers.
We may use the personal information that you provide to us if we are under a duty to disclose or share your personal information in order to comply with (and/or where we believe we are under a duty to comply with) any applicable legal obligation; or in order to enforce the Terms of Service/Use and any other agreement we have with you. This includes exchanging personal information with other companies and other organisations for the purposes of fraud protection and prevention. We and our service providers may use or disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process. Your personal information may also be used or disclosed where necessary or desirable for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Safeguarding and Retention of Personal Information
This section explains the safeguards Jetsitters has put in place to protect your personal information and the length of time Jetsitters may retain your personal information
We have implemented administrative, technical and physical measures to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We restrict access to your personal information to Jetsitters personnel and authorized service providers who require access to fulfill their job requirements.
Access to Personal Information and Withdrawal of Consent
This section explains how you may gain access to your personal information held by Jetsitters and how you may withdraw consent to the collection and use of personal information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records and may restrict access to personal information as required or permitted by applicable law or legal process.
You may withdraw or modify your consent to any ongoing and future collection and use of personal information at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by Jetsitters, you will no longer receive those types of communications.
PO Box 45001 Stn Rutland
Kelowna BC V1P 1P3
or by email at
Last Updated: November 20, 2019