Question 1

Who do you employ as sitters?

Accepted Answer

We are highly selective with who we bring on as sitters. Most of our sitters have professional childcare experience in areas such as healthcare, education, early development, special needs, sports and recreation and other such professionals. Sitters must meet the following minimum requirements to be considered for an interview: 
 
3+ years of childcare experience
Clear criminal record check within the past 6 months
Previous first-aid training
We are proud to say Jetsitters is an equal opportunity employer with a diverse and inclusive workforce. We do not discriminate against any persons based on their protected Human Rights in Canada. We encourage our parents to also be inclusive.  Don't forget, each of our sitters has been fully vetted for your child's safety and your peace of mind.

Question 2

Are you and your sitters insured?

Accepted Answer

Yes, Jetsitters holds a comprehensive insurance policy covering the following while in the care of Jetsitters: your children, your home and belongings, and your personal information. We also provide Work Safe coverage for each of our sitters.

Question 3

When are your sitters available?

Accepted Answer

Our sitters are available anytime! The majority of our parents book time between the hours of 8 am until midnight, but we can also provide sitters during non-typical hours as our sitter availability permits. Advance bookings are highly recommended for non-typical hours

Question 4

Can I hire your sitters privately?

Accepted Answer

No. Our sitters and our parents are not insured if they work outside of the Jetsitters platform.  Risking the health and safety of your child or our sitters to save a buck just isn't worth it. Please don't put your family or our sitters in that situation!
 
For this reason, it is a violation of the terms and conditions for sitters and parents to work together outside of our service and will result in the termination of the sitters contract with us and your use of our service in the future.

Question 5

Will my sitter do chores if I need them to?

Accepted Answer

Your sitters' primary role is to care for your children. This includes indoor and outdoor playtime, preparing meals, changing diapers, putting kids to bed, etc. Your sitter will tidy up from the activities they engage your children in during the service. Anything extra is as time permits and at the discretion of your sitter.

Question 6

How can I contact my sitter?

Accepted Answer

Our sitters are provided with your contact details at the time they are scheduled. You can request your sitters contact details from them directly when they arrive at your location. Until then, you can message us for any assistance.

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